Refund policy
Returns – 30 Day Change of Mind
If you are not satisfied with your purchase, you can return your product(s) within 30 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition
- The product must be returned in its original packaging
- The product must not be damaged, modified or misused
Approved returns are refunded less a 10% restocking fee.
Please note:
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
- Products must be securely packaged to prevent damage during return
Refunds are processed within 30 days of us confirming that the returned product has been received and inspected.
Order Cancellations
To cancel your order, please contact us as soon as possible at sales@golfskatecaddy.com.
If your order has already been dispatched, it will need to be returned in line with the Returns section above.
How Refunds Are Processed
Refunds are issued to the payment method used for the original purchase, unless otherwise agreed. No fees are charged beyond those outlined in this policy.
Faulty Products and Warranty Claims
This policy covers change-of-mind returns only. For faulty products and warranty claims, please see our Warranty page: https://www.golfskatecaddy.com.au/pages/warranty
Nothing in this policy limits your rights under the Australian Consumer Law.
Contact
Golf Skate Caddy Australia (Fiik Skateboards PTY LTD, ABN 43 138 043 393)
111 Lahrs Road, Ormeau QLD 4208
Email: sales@golfskatecaddy.com
Phone: 07 5540 7579
